Terms of Service

Welcome to DeeepSolve! These Terms of Service ("Terms") govern your access to and use of the DeeepSolve platform, including our website, mobile applications, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1. Acceptance of Terms

By creating an account, accessing, or using DeeepSolve, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization or institution, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

DeeepSolve is an AI-powered educational platform designed to help Nigerian students prepare for examinations including JAMB (Joint Admissions and Matriculation Board), WASSCE (West African Senior School Certificate Examination), NECO (National Examinations Council), and Post-UTME. Our Service includes:

• AI Question Solver: AI-powered explanations and solutions for exam questions
• CBT Practice: Computer-Based Test simulation with past questions
• Question Bank: Extensive collection of past exam questions organized by subject and topic
• Study Notes: Comprehensive study materials covering exam syllabi
• Performance Analytics: Progress tracking and performance insights
• Voice AI Tutor (coming soon): A voice-based AI tutor that will use the same AI credits as our other AI features. It is not yet available, and its launch date may change.

DeeepSolve is an independent service. We are not affiliated with, endorsed by, or acting on behalf of JAMB, WAEC, NECO, or any university. Our CBT practice is designed to be similar in style to the real computer-based tests, but it is not an official examination system.

3. User Accounts

3.1 Account Creation

You can try a limited number of practice questions without an account. To save your progress, use AI features, or subscribe, you must create an account using Google sign-in or an email address and password. You agree to provide accurate, current, and complete information and to keep it up to date. We only ask for the information we need to run the Service; see our Privacy Policy for details.

Users Under 18

Many of our users are secondary school students. If you are under 18, you should review these Terms with a parent or guardian, and a parent or guardian should make or approve any payment on your behalf.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3.3 Account Restrictions

You may not share your account credentials with others, create multiple accounts for the same individual, or use another person's account without permission. We reserve the right to suspend or terminate accounts that violate these restrictions.

4. Subscription Plans and Payments

4.1 Plans

DeeepSolve currently offers the following plans. Prices are in Nigerian Naira (NGN) and each paid plan gives access for 30 days from the date of payment:

• Free (₦0): 5 AI credits when you create your account, limited access to past questions, and up to 5 practice questions per day on the website. The full CBT mock simulator is not included.
• Student Starter (₦1,000): 100 AI credits and paid-plan access for 30 days
• Candidate Plus (₦3,000): 350 AI credits and paid-plan access for 30 days
• Exam Pro (₦5,000): 650 AI credits and paid-plan access for 30 days

The features included in each plan are shown on our pricing page at the time of purchase. We may change plans, prices, or included features in the future; changes will not affect a plan you have already paid for during its current 30-day period.

4.2 AI Credits

• AI credits are used when you request AI features such as AI solutions and AI chat. The number of credits a request uses is shown in the app. Some previously generated solutions may be shown without using credits.
• Free users can use their welcome credits at any time. Paid users can use credits while their paid plan is active.
• If a paid plan ends, any unused credits stay on your account but cannot be used until you buy a plan again.
• While a paid plan is active, you may buy extra credit top-ups at the prices shown at checkout.
• AI credits have no cash value and cannot be transferred, sold, or exchanged for money.

4.3 Payment Processing

Payments are processed securely by Paystack (card, bank transfer or USSD) and, in the Android app, by Google Play using the payment methods in your Google Play account. Purchases made with Google Play are also subject to Google Play's terms. We do not store your full card details.

4.4 No Automatic Renewal

Paid plans are one-time payments for 30 days. They do not renew automatically and we will not charge you again unless you choose to buy another plan. When your plan ends, your account returns to Free plan access.

4.5 Refund Policy

First-time subscribers may request a refund within 7 days of their first paid plan purchase by contacting support@deeepsolve.com. After this period, fees are generally non-refundable. If you were charged but your plan was not activated, or technical issues prevent you from using the Service, contact our support team and we will help resolve it. For purchases made with Google Play, you can also request a refund through Google Play under its refund policy; refunded purchases are removed from your account.

5. Acceptable Use Policy

You agree to use DeeepSolve only for lawful educational purposes. You shall not:

• Use the Service for any illegal purpose or in violation of any applicable laws
• Share or distribute exam questions or AI-generated content in a manner that facilitates cheating or academic dishonesty
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated scripts, bots, or other means to access the Service in an unauthorized manner
• Upload malicious content, viruses, or code designed to harm our systems
• Harass, abuse, or harm other users or our staff
• Reverse engineer, decompile, or attempt to extract the source code of our software
• Resell, sublicense, or commercially exploit our Service without authorization

6. Intellectual Property

6.1 Our Content

The DeeepSolve platform, including its design, features, software, study materials, and original content, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our content without our express written permission.

6.2 Exam Questions

Past exam questions displayed on our platform are sourced from publicly available examination materials. These questions are used for educational purposes. The original intellectual property rights remain with the respective examination bodies (JAMB, WAEC, NECO, and universities). Some practice questions on DeeepSolve are written or generated by us for practice and are not past examination questions.

6.3 AI-Generated Content

Explanations and solutions generated by our AI features are provided for your personal educational use. You may not reproduce, distribute, or commercially exploit AI-generated content without our permission.

7. AI Service Disclaimer

Our AI-powered features are designed to assist your learning but come with important limitations:

• No Guarantee of Accuracy: AI-generated explanations and solutions may contain errors. Always verify important information with authoritative sources.
• Educational Aid Only: Our AI is a study tool, not a substitute for proper learning, textbooks, or qualified teachers.
• No Exam Results Guarantee: We do not guarantee specific exam scores or outcomes. Success depends on your effort, preparation, and many other factors.
• Subject to Availability: AI features may be unavailable due to technical issues, maintenance, or usage limits.

8. Limitation of Liability

To the maximum extent permitted by law:

• DeeepSolve is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or secure.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless DeeepSolve, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another.

10. Account Termination

We may suspend or terminate your account and access to the Service at our sole discretion, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Fraudulent payments, chargebacks, or abuse of free credits (for example, creating multiple accounts to collect welcome credits)
• Extended periods of inactivity
• Request from law enforcement or government agencies

You may delete your account at any time in the app (Account, then Delete account) or at www.deeepsolve.com/account-deletion. Upon termination, your right to use the Service will immediately cease.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from or relating to these Terms or the Service shall be resolved through:

1. Informal Resolution: First attempting to resolve the dispute through good-faith negotiations by contacting us at support@deeepsolve.com
2. Mediation: If informal resolution fails, through mediation conducted in Abuja, Nigeria
3. Litigation: If mediation fails, through the courts of competent jurisdiction in Abuja, Nigeria

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or through a prominent notice on our Service. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: