Delete Your DeeepSolve Account

DeeepSolve is an AI-powered exam preparation platform operated by the DeeepSolve team. You can delete your account and the personal data we hold about you at any time, from this page or from Settings in the DeeepSolve Android app. Deletion happens immediately.

1. Delete Your Account

2. If You Can't Sign In

1. Send an email to support@deeepsolve.com from the email address registered with your DeeepSolve account, with the subject "Account Deletion Request".
2. Include the full name on your account and, if different, the email address you registered with.
3. We reply within 5 business days to verify it's you (so nobody else can delete your account), then delete it within 30 days of verification and confirm by email.

3. What Is Deleted

• Account profile: name, email address, phone number, profile photo, school, class level, target exams, parent contact and any other profile details you provided.
• Practice and study data: CBT and practice sessions, answers, scores, streaks, study note progress, bookmarks and offline pack downloads.
• AI history: your AI Tutor chats and AI solve history.
• Notifications and email: push notification tokens, notification settings, queued emails and your newsletter subscription.
• Usage and device data: usage records, app activity events and sign-up attribution linked to your account.
• Sign-in: your login (Google or email and password) is removed from Firebase Authentication.
• Plan and credits: your AI credit balance and credit history. An active plan ends immediately; unused time is not refunded.

4. What We Keep

• Payment records: amount, date, plan and payment reference for purchases made with Paystack, OPay or Google Play are kept for the period required by Nigerian tax and accounting law (typically 6 years), with your personal details removed. We never store card details.
• Reports about AI answers: if you reported an AI answer, the report is kept to improve answer quality, but it is no longer linked to you and any note you wrote is removed.
• Anonymized statistics: aggregated numbers (for example, total questions attempted in a subject) that cannot identify you.
• Legal holds: records under an ongoing legal, regulatory, fraud or dispute process are kept until that process ends.
• Backups and stored files: copies in encrypted backups, and files held by our processors (such as images stored with Cloudflare), are purged within 90 days of deletion.

5. Account Reactivation

Account deletion is permanent and we cannot recover your data. If you want to use DeeepSolve again, you can create a new account from scratch.

6. Related Rights

Account deletion is one of several rights you have under the Nigeria Data Protection Act (NDPA). You can also request access, correction, restriction of processing, or data portability without deleting your account. See our Privacy Policy for the full list.

7. Contact Us

For questions about deleting your account, please contact us: