Delete Your DeeepSolve Account

DeeepSolve is an AI-powered exam preparation platform operated by the DeeepSolve team. You have the right to request deletion of your account and the personal data we hold about you at any time. This page describes how to make that request, what is removed, what we must retain, and the timeline we follow.

1. How to Request Account Deletion

To request that your DeeepSolve account and associated data be deleted, follow these steps:

1. Send an email to support@deeepsolve.com from the email address registered with your DeeepSolve account.
2. Use the subject line: "Account Deletion Request".
3. In the body of the email, include:
   • The full name on your DeeepSolve account.
   • The email address you used to register (if different from the sending address).
   • Optional: a short reason for the deletion request, so we can improve the platform.
4. We will reply within 5 business days to confirm receipt and verify your identity. Verification protects you from someone else asking for your account to be deleted.
5. Once verified, your data is queued for deletion according to the timeline in Section 4.

You may also request deletion via any postal address listed in our Privacy Policy.

2. What Data Is Deleted

When your deletion request is processed, the following data is permanently removed from our active systems:

• Account profile: name, email address, phone number, profile photo, school, class level, target exams, and any other profile details you provided.
• Practice and study data: exam practice sessions, attempted questions, scores, performance history, study notes you saved, and progress tracking.
• AI interaction history: questions you submitted to the AI solver, images you uploaded for OCR processing, AI-generated explanations and chat history.
• Push notification tokens: any device tokens we hold for sending you mobile push notifications.
• Device and session data: device identifiers, session logs, and IP address records linked to your account.
• Authentication records: credentials and OAuth links handled by Firebase Authentication on our behalf are terminated and removed.
• Subscription metadata: your active and historical subscription tier, AI credit balance, and usage records linked to your identity.

3. What Data Is Retained

A small set of data may be retained beyond your deletion request, either because the law requires it or because the data has been irreversibly anonymized and can no longer be linked back to you:

• Financial and tax records: transaction logs (amount, date, payment provider reference) for payments you made via Paystack or other payment partners are retained for the period required by Nigerian tax and accounting law (typically 6 years). These records do not include card details and are not used for any other purpose.
• Anonymized analytics: aggregated, non-identifiable usage statistics (for example, total questions attempted in a subject, average session length) may be retained indefinitely to improve the service. Once aggregated, these records cannot be linked back to your identity.
• Legal holds: if your data is subject to an ongoing legal investigation, regulatory request, fraud review, or dispute resolution process, we will retain the relevant records for the duration of that process and delete them once it concludes.
• Backups: data may persist in encrypted, offline backups for up to 90 days after account deletion. These backups are not actively accessed and the data is overwritten on the standard backup rotation.

4. Deletion Timeline

• Within 5 business days: we acknowledge your request and verify your identity.
• Within 30 days of verification: your account is deactivated and personal data is removed from our active production systems. You will receive a confirmation email once this is complete.
• Within 90 days of deletion: your data is purged from rolling backups and any third-party processors we use (for example, Firebase for authentication and push delivery, Cloudflare for content storage).

If you request deletion while an active subscription is in place, we will process the deletion at the end of your current billing period unless you specifically ask us to terminate the subscription immediately. No further charges will occur after deletion.

5. Account Reactivation

Account deletion is permanent. We cannot recover data after the deletion process completes. If you want to use DeeepSolve again after deleting your account, you will need to create a new account from scratch. We may apply a short cool-off period (up to 30 days) before allowing the same email address to be re-registered, to protect against accidental deletion.

6. Related Rights

Account deletion is one of several rights you have under the Nigerian Data Protection Regulation (NDPR). You can also request access, correction, restriction of processing, or data portability without deleting your account. See our Privacy Policy for the full list.

7. Contact Us

For account deletion requests or questions about this process, please contact us: