Privacy Policy

DeeepSolve ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered exam preparation platform. We comply with the Nigerian Data Protection Regulation (NDPR) and other applicable data protection laws.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Phone number (optional)
• Educational information (school, class level, target exams)
• Profile photo (optional)
• Payment information (processed securely through Paystack)

1.2 Usage Data

We automatically collect certain information when you use DeeepSolve:

• Exam practice sessions and performance data
• Questions attempted and scores achieved
• AI solver interactions and chat history
• Study notes viewed and progress
• Device information and browser type
• IP address and approximate location
• Time spent on the platform

1.3 AI Interaction Data

When you use our AI-powered features (question solving, explanations, and chat), we collect the questions you submit, images you upload for OCR processing, and the AI-generated responses. This data helps us improve our service and provide personalized learning experiences.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Our Services: Enable you to practice for JAMB, WASSCE, NECO, and Post-UTME exams with AI assistance
• Personalization: Customize your learning experience based on your performance and study patterns
• Progress Tracking: Help you monitor your improvement and identify areas that need more attention
• Communication: Send important updates, exam tips, and promotional offers (with your consent)
• Payment Processing: Process subscription payments securely through Paystack
• Service Improvement: Analyze usage patterns to enhance our platform and AI capabilities
• Security: Detect and prevent fraud, abuse, or unauthorized access

3. Third-Party Services

We work with trusted third-party service providers to deliver our services:

• Clerk: Handles user authentication and account security
• Paystack: Processes payment transactions securely (we do not store your card details)
• Google AI (Gemini): Powers our AI question solving and explanation features
• Cloudflare: Provides content delivery and security services

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data encryption in transit (HTTPS/TLS) and at rest
• Secure cloud infrastructure with regular security audits
• Access controls limiting data access to authorized personnel
• Regular backup procedures to prevent data loss
• Password hashing and secure authentication via Clerk

Your data may be stored on servers located outside Nigeria. By using our services, you consent to this transfer, which is conducted in compliance with applicable data protection regulations.

5. Your Rights Under NDPR

Under the Nigerian Data Protection Regulation, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at support@deeepsolve.com. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain certain information for legal, accounting, or regulatory purposes. Usage analytics and aggregated, non-identifiable data may be retained indefinitely to improve our services.

7. Children's Privacy

DeeepSolve is designed for students preparing for examinations, including those under 18 years of age. We are committed to protecting the privacy of young users. If you are under 13, you must have parental consent to use our services. We encourage parents and guardians to monitor their children's online activities. If you believe we have collected information from a child without appropriate consent, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for the latest information on our privacy practices.

9. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: