Privacy Policy

DeeepSolve ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered exam preparation platform: the website at www.deeepsolve.com and the DeeepSolve Android app. We comply with the Nigeria Data Protection Act 2023 (NDPA) and other applicable data protection laws.

1. Information We Collect

1.1 Account and Profile Information

When you create an account or set up your profile, we collect:

• Name and email address, and your sign-in account ID (Google or email and password)
• Your own WhatsApp number (optional). Nigerian numbers only. We show a clear notice next to the field: by adding your number, you agree that DeeepSolve support can message you on WhatsApp about your account, payments and studies. We never share your number. You can remove it at any time in your account settings (clear the number and save), and it is deleted if you delete your account
• Your exam profile: the exams and subjects you are preparing for, your department or course, target score, exam date and preferred universities
• Profile photo (optional)
• A parent or guardian's WhatsApp number, only if you turn on parent updates where this feature is available (optional). We use it to send the weekly parent report, and DeeepSolve support may also use it to contact your parent or guardian

We do not ask for your date of birth or home address.

1.2 Learning and Usage Data

When you use DeeepSolve, we collect:

• Practice and CBT sessions, the answers you give, scores and streaks
• Study notes viewed, bookmarks and offline pack downloads
• App and website activity events (for example, which features you open), sent to our own servers to understand and improve DeeepSolve, never for advertising
• An installation or browser session identifier
• Device information (model, operating system and app version) and browser type
• IP address and approximate location derived from it

1.3 AI Interaction Data

When you use our AI features (Ask AI, Snap to Solve and the AI tutor chat), we collect the questions you type, the photos you take or choose to be solved, the AI-generated answers, and any report you send about an AI answer. We use this data to give you answers, keep your history, and improve answer quality.

1.4 Purchase Information

When you buy a plan or AI credits, we record what you bought, the amount, the date, the payment reference and its status. Card, bank and wallet details are handled by Paystack or Google Play; we never see or store them.

1.5 Getting the App from Our Website

When you tap a "Get it on Google Play" link on our website, we pass a short code to Google Play's install referrer. It says which part of the site the link was on and may include your random web session ID, so that the Android app can tell us an install came from our website. This code contains no personal data: no name, email address or phone number.

2. Android App Permissions and Device Access

The DeeepSolve Android app asks for device permissions only when a feature needs them. You can review or revoke them at any time in your phone's settings.

2.1 Camera

With your permission, DeeepSolve uses your camera to photograph a question, handwritten work, or printed text that you want solved by Snap to Solve. The camera is only active while you are on the capture screen. It is never used in the background, for biometric identification, or for facial recognition. Photos are processed to solve the question and kept as described in Section 7.

2.2 Choosing a Photo

To solve a picture you already have, the app opens Android's photo picker. The app receives only the image you pick; it has no access to the rest of your photo library and does not need a storage permission.

2.3 Notifications

With your permission, DeeepSolve sends notifications for study reminders, exam alerts, account and payment messages, and optional product updates. They are delivered through Firebase Cloud Messaging. We store a push token for your device with your account and remove tokens that stop working (for example, after you uninstall the app). The app also joins a general announcements channel that does not identify you. You can turn notifications off at any time in your phone's settings.

2.4 Offline Downloads

When you download question packs for offline practice, Android shows a notification while the download runs. Packs are stored on your phone and are removed when you delete them, delete your account, or uninstall the app. Answers you give offline are sent to your account when you are back online.

2.5 Internet and Network Access

The app needs network access to communicate with our servers over HTTPS. No data is transmitted in plaintext.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Our Services: Enable you to practise for JAMB, WASSCE, NECO, and Post-UTME exams with AI assistance
• Personalization: Tailor practice to your exam, subjects, target score and performance
• Progress Tracking: Help you monitor your improvement and identify areas that need more attention
• Communication: Send important account and payment messages, study reminders, and promotional offers (with your consent)
• Payment Processing: Process plan and credit purchases through Paystack or Google Play
• Parent Updates: Send progress summaries to a parent or guardian, only if you turn this on
• Service Improvement: Analyze usage patterns and AI answer reports to improve our platform
• Security: Detect and prevent fraud, abuse, or unauthorized access

We do not sell your personal information, we do not show ads, and we do not use advertising or tracking SDKs in the app.

4. Third-Party Service Providers

We work with trusted service providers who process data on our behalf to deliver DeeepSolve:

• Google Cloud: Hosts our servers and database
• Google Gemini on Vertex AI (Google Cloud): Processes the questions and photos you send to our AI features to generate answers
• Firebase (Google): Authentication (sign-in and account security) and Cloud Messaging (push notifications)
• Google Play: Processes in-app purchases you make with Google Play on Android, under Google's privacy policy
• Paystack: Processes card, bank transfer and USSD payments (we do not store your card details)
• Cloudflare: Provides content delivery and security services and stores uploaded images
• Resend: Sends account and payment emails
• Google Analytics (website only): Measures website usage with cookies (see our Cookie Policy)
• WhatsApp: Delivers parent updates, and carries support messages to your own or your parent or guardian's number, only if you added it

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data encryption in transit (HTTPS/TLS) and at rest
• Secure cloud infrastructure with access controls limiting data access to authorized personnel
• Regular backups to prevent data loss
• Secure sign-in through Firebase Authentication
• Sign-in tokens on your phone are excluded from device backups

Our servers are located outside Nigeria, mainly in the European Union. By using our services, you consent to this transfer, which we carry out in line with the NDPA.

6. Your Rights Under the NDPA

Under the Nigeria Data Protection Act, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Delete your account and personal data (see Section 8)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at support@deeepsolve.com. We will respond to your request within 30 days.

7. Data Retention

We keep your personal information while your account is active. When you delete your account, your profile, learning data, AI history and sign-in are deleted from our systems; copies in encrypted backups and files held by our providers (such as stored images) are purged within 90 days. Payment records are kept, with your personal details removed, for as long as Nigerian tax and accounting law requires (typically 6 years). Reports about AI answers and aggregated statistics that cannot identify you may be kept to improve our services. Full details are on our account deletion page.

8. Deleting Your Account

• In the Android app: open Account, choose Delete account and confirm.
• On the web: visit www.deeepsolve.com/account-deletion. If you can't sign in, the page explains how to ask us by email.

Deletion is permanent. An active plan ends immediately and unused credits are removed.

9. Students Under 18

DeeepSolve is for secondary school students and other candidates preparing for examinations, aged 13 and over. It is not directed at children under 13, and we do not knowingly collect personal information from them; if we learn that we have, we will delete it. If you are under 18, please review this policy and our Terms of Service with a parent or guardian, who should make or approve any payment on your behalf. We collect only the information needed to run your account and your practice. If you believe we hold information about a child that we should not, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: