How Can We Help?
Find answers to common questions, learn how to use DeeepSolve, and get the support you need.
Browse by Topic
Find help articles organized by category
Getting Started
Learn the basics of using DeeepSolve
- How to create an account
- Navigating the dashboard
- Starting your first practice session
- Understanding your progress
Using AI Features
Get the most out of AI-powered learning
- How to use the AI solver
- Getting explanations for questions
- Uploading images for OCR
- AI chat for study help
Billing & Subscriptions
Manage your plan and payments
- Subscription plans explained
- How to upgrade your plan
- Payment methods accepted
- Cancellation and refunds
Account Settings
Update your profile and preferences
- Changing your password
- Updating profile information
- Notification preferences
- Deleting your account
CBT Practice
Master the Computer-Based Test format
- Starting a CBT session
- Timer and navigation controls
- Reviewing your answers
- Understanding your score
Privacy & Security
Keep your account safe
- How we protect your data
- Two-factor authentication
- Reporting suspicious activity
- Data export and deletion
Frequently Asked Questions
Quick answers to the most common questions
How do I reset my password?
Click 'Forgot Password' on the sign-in page, enter your email, and follow the instructions sent to your inbox.
What payment methods do you accept?
We accept payments via Paystack, including debit cards, bank transfers, and USSD. All major Nigerian banks are supported.
How many questions can I practice daily?
Free accounts can practise 5 questions per day on the web and get 5 welcome AI credits. Paid plans (Student Starter, Candidate Plus and Exam Pro) run for 30 days and include unlimited practice questions. See our pricing section for details.
Can I use DeeepSolve offline?
No. DeeepSolve currently requires an internet connection.
How do I cancel my subscription?
Go to Dashboard > Subscription > Manage Subscription and click 'Cancel Subscription'. You'll retain access until your billing period ends.
Is my progress saved automatically?
Yes! Your practice sessions, scores, and progress are automatically saved to your account and synced across devices.
Still Need Help?
Our support team is here to help you succeed
Ready to Start Learning?
Start preparing for JAMB, WAEC and NECO with DeeepSolve — free to start.