Which of the following is a function of the Public Complaints Commission?

Step 1: Analyze the question The question asks for a function of the Public Complaints Commission (PCC), which is Nigeria's ombudsman institution.

Step 2: Explain the concept The Public Complaints Commission was established in 1975 (by Decree No. 31) and is now governed by the Public Complaints Commission Act. It is Nigeria's ombudsman, meaning it protects ordinary citizens against injustice, abuse of power, and maladministration by public officials and institutions.

Its main functions include:

• Receiving complaints from citizens about administrative injustice by government bodies, public officers, and some private organizations
• Investigating complaints and conducting enquiries into them
• Recommending remedies or corrective action to the relevant authority
• Promoting fairness and accountability in public administration

Step 3: Evaluate the options

• A. Managing public transportation: This is the work of transport ministries, agencies, and state or local governments, not the PCC.
• B. Enforcing criminal laws: This is the role of the police, other law enforcement agencies, and the courts.
• C. Conducting investigations and enquiries: The PCC investigates citizens' complaints against public bodies and officials. This matches its role.
• D. Implementing foreign policies: This is the job of the Ministry of Foreign Affairs and the executive arm of government.

Step 4: Answer The correct answer is C. Conducting investigations and enquiries.

Tip: Link the word "ombudsman" with "investigate complaints." If an option mentions investigating, enquiring, or looking into citizens' grievances, it is usually the PCC. Be careful not to confuse it with the police (law enforcement) or the courts (judgment).